Modelling the Impact of Emotional Intelligence, Career Success and Happiness on Turnover Intention Among Managerial-level Employees in the Information Technology Industry

Shubham Sharma and Vivek Tiwari

FIIB Business Review, 2023, vol. 12, issue 3, 279-293

Abstract: Turnover is a major concern in the information technology (IT) industry. Using affective event theory (AET) and conservation of resources (COR) theory, this study investigates how employees’ emotional intelligence indirectly affects their turnover intention in India’s IT industry, specifically in northern part of India, through objective career success (salary) and subjective career success (career satisfaction). Furthermore, the underlying role of employee’s happiness at work between overall career success and turnover intention is investigated. Results suggest emotional intelligence to be negatively related to turnover intention via overall career success. In addition, happiness was found to be an underlying factor in the relationship between career satisfaction and turnover intention. Furthermore, perceived career opportunities within the organization is explored as an essential boundary condition in employees’ decision to stay with their current employer. Finally, unique theoretical and practical contributions are offered for employers in the IT industry.

Keywords: Emotional intelligence; objective career success; subjective career success; happiness at work; perceived career opportunities; turnover intention; India’s IT industry (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/23197145221121082 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:fbbsrw:v:12:y:2023:i:3:p:279-293

DOI: 10.1177/23197145221121082

Access Statistics for this article

More articles in FIIB Business Review
Bibliographic data for series maintained by SAGE Publications ().