Factors Affecting the Outsourcing Activities in Public and Private Sector Banks in India

Poonam Rautela, Madhulika P. Sarkar and Rekha Goel

FIIB Business Review, 2024, vol. 13, issue 4, 452-463

Abstract: This article aims to identify the major factors which prove as motivation and influence for a bank while deciding what, when, how and whom to outsource. A survey questionnaire was developed and responses were collected from 434 bank employees from two major groups of public sector banks and private sector banks in India. Exploratory factor analysis has been used to find out the latent factors for outsourcing decisions. Results of the study find Strategic competitive advantage, better customer service, better use of resources, capitalization on technological advancements, and cost-effectiveness as the major motivating factors for outsourcing the IT/IS, HR, marketing services, financial and other services. The present research article will be of great help for banks to measure the impact of outsourcing on the profitability, productivity, liquidity, and market share of the banks.

Keywords: Outsourcing; banks; strategic competitive advantage; technological advancements; customer service; sustainable development (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:sae:fbbsrw:v:13:y:2024:i:4:p:452-463

DOI: 10.1177/23197145211053163

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