The Evolution of Offshore Outsourcing in India

Soni Agrawal, Kishor Goswami and Bani Chatterjee
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Soni Agrawal: Soni Agrawal is Research Scholar at Department of Humanities & Social Sciences, Indian Institute of Technology Kharagpur, West Bengal. E-mail: soniagrawal@hss.iitkgp.ernet.in, agrawalsoni@gmail.com
Kishor Goswami: Kishor Goswami is Assistant Professor of Economics at Department of Humanities & Social Sciences, Indian Institute of Technology Kharagpur, West Bengal. E-mail: kishor@hss.iitkgp.ernet.in
Bani Chatterjee: Bani Chatterjee is Professor of Economics at Department of Humanities & Social Sciences, Indian Institute of Technology Kharagpur, West Bengal. E-mail: bani@hss.iitkgp.ernet.in

Global Business Review, 2010, vol. 11, issue 2, 239-256

Abstract: Outsourcing is an age-old practice whereas offshore outsourcing is relatively new. Issues related to offshore outsourcing came into centre stage along with the process of globalization. Offshore outsourcing of services is the result of economic and technological developments across countries. This became popular in India after the economic liberalization process. The present article makes an attempt to lay an integrative ground work for understanding outsourcing, including its evolution, theoretical developments and future trends. The article presents a comprehensive framework of critical dimensions of outsourcing as well as offshore outsourcing in India along with the comparative advantages and disadvantages of offshore outsourcing in today‘s time.

Keywords: Outsourcing; Offshoring; BPO; KPO (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:sae:globus:v:11:y:2010:i:2:p:239-256

DOI: 10.1177/097215091001100208

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