Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees

Mahadevi S. Waddar and Vijaylaxmi A. Aminabhavi
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Mahadevi S. Waddar: Mahadevi S. Waddar is Research Scholar at Department of Psychology, Karnataka University-Dharwad, Karnataka, India. E-mail: madhushra@gmail.com
Vijaylaxmi A. Aminabhavi: Vijaylaxmi A. Aminabhavi (Ph.D.) is Professor & Chairperson at Department of Psychology, Karnataka University-Dharwad, Karnataka, India. E-mail: vijaylaxmi_aminabhavi@redifmail.com

Global Business Review, 2012, vol. 13, issue 3, 383-392

Abstract: The present study is conducted to investigate the emotional labour and organizational role stress of pilots, airhostesses and air traffic controllers. An emotional labour scale (Grandey, 2003) and an organizational role stress scale (Pareek, 1993) are administered on a sample of 90 aircraft employees. A one-way ANOVA test revealed that the three groups of aircraft employees differ significantly among each other in their emotional labour (F = 31.92; P

Keywords: Pilots; air traffic controller; deep acting; surface acting and role stress (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:sae:globus:v:13:y:2012:i:3:p:383-392

DOI: 10.1177/097215091201300302

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