Book Review: Organisational Schizophrenia: Impact on Customer Service Quality

Snigdha Rai
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Snigdha Rai: Assistant professor, International Management Institute, B-10, Qutab Institutional Area, New Delhi, 110016. E-mail: snigdha.rai@imi.edu

Global Business Review, 2013, vol. 14, issue 4, 743-745

Abstract: Gopal K. Gureja, Organisational Schizophrenia: Impact on Customer Service Quality . New Delhi: SAGE Publications India Pvt Ltd, 2013, 346 pp., ₹ 550 (ISBN: 978-81-321-0956-3 [Paperback])

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:sae:globus:v:14:y:2013:i:4:p:743-745

DOI: 10.1177/0972150913501597

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