Franchising Performance from Franchisee Perspective: Case in Education Franchising in Indonesia

Lim Sanny, Edi Abdurachman, Boto Simatupang and Pantri Heriyati

Global Business Review, 2017, vol. 18, issue 3, 605-616

Abstract: This article assesses the impact of transactional, relational, entrepreneur orientation on satisfaction and performance from the viewpoint of franchisee. The methodology includes an empirical study that was conducted in education franchising in Indonesia. The results show that the quality of relational relation is important in improving franchisee performance results. Meanwhile, entrepreneur orientation as a moderator variable gives an effect towards the improvement of franchisee performance. From the four indicators of entrepreneur orientation, in education franchise context in Indonesia, the most required indicator is the courage to take risks. This quality is required by franchisee in increasing franchisee performance because without courage to try new things and find creative ideas, franchisee performance will not improve. This article also discusses managerial implications, research limitation and future research.

Keywords: Franchise; performance; Indonesia (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:sae:globus:v:18:y:2017:i:3:p:605-616

DOI: 10.1177/0972150917692168

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