Best Practices Guidelines for Successfully Managing Application Service Providers (ASPs)

Luisa Focacci, Robert J. Mockler, Marc E. Gartenfeld and Dorothy G. Dologite
Additional contact information
Luisa Focacci: Luisa Focacci is Research Assistant at St John's University, Rome Campus, Rome, Italy. E-mail: Luisa.Focacci@PPS.Boeing.com
Robert J. Mockler: Robert J. Mockler is Joseph F. Adams Professor of Management at the Tobin College of Business, Graduate Division, St John's University, New York. E-mail: mocklerr@stjohns.edu
Marc E. Gartenfeld: Marc E. Gartenfeld is Adjunct Professor, Marketing Department, at the Tobin College of Business, St John's University, Jamaica, NY. E-mail: sjumktprof@yahoo.com
Dorothy G. Dologite: Dorothy G. Dologite is Professor of Computer Information Systems at the Zicklin School of Business, Baruch College, City University of New York, New York. E-mail: Dorothy_Dologite@baruch.cuny.edu

Global Business Review, 2005, vol. 6, issue 2, 169-188

Abstract: The purpose of this article is to identify various factors of success that can assist managers of Application Service Providers (ASPs) to develop and expand their firms’ businesses. These success factors are presented in the form of best practices guidelines, which have been developed from successful ASP experiences, and which are discussed in detail here. The discussion on successful ASPs, ranging across all ASP business models, focuses on meeting the customer requirements of ASPs—a major driver in the ASP market.

Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:sae:globus:v:6:y:2005:i:2:p:169-188

DOI: 10.1177/097215090500600201

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