Governance, Public Service Delivery and Trust in Government

Jyoti Mishra and Vibha Attri

Studies in Indian Politics, 2020, vol. 8, issue 2, 186-202

Abstract: Several studies in the past show that the work done by the incumbent government helps the ruling party to get re-elected. However, most of these studies focus on re-election and do not look at the impact assessment of governance on trust in government, which is a precursor of re-election. To fill this gap, this article explores whether perceptions of good governance lead to trust in government. The results support the view that governance at the state level leads to a higher trust with the state government. Of all the variables used to measure governance as access, benefitting from welfare schemes had the maximum impact on trust. Other governance measures like availing public services and citizens’ interaction with the state too had a positive relationship with trust in the state government. Furthermore, having the same government at the centre and the state, strengthened one’s trust in the state government.

Keywords: Governance as access; trust; service delivery; state–citizen interaction (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:sae:indpol:v:8:y:2020:i:2:p:186-202

DOI: 10.1177/2321023020963518

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