Internal Marketing, Faculty Engagement, and Innovative Behavior: An Empirical Study in Higher Education

Rajani Kumari Sarangal, Meenakshi Nargotra, Rabinder Singh and Gurmeet Singh

Jindal Journal of Business Research, 2024, vol. 13, issue 2, 227-246

Abstract: The current research study investigated the significance of internal marketing (IM) to enhance faculty innovative behavior (FIB) and faculty engagement (FE) in higher education (HE). Furthermore, the mediation of FE in the association between IM and FIB has been investigated. Three hundred teachers from three major public sector universities in union territory (Jammu and Kashmir) in India have been contacted to gather responses. The study contributes in numerous ways to the literature—dimensions of IM have a significant and positive impact on FIB in the HE sector. FE significantly mediated the effect of IM and its dimensions on FIB. This study also enlarged the scope of social exchange theory by using it from faculty perspectives in HE. Furthermore, the study has made an attempt to modify the scale to measure constructs for making them suitable in the HE sectors. Research findings offer numerous suggestions for administrators in HE institutions.

Keywords: Internal marketing; communication; training and development; empowerment; faculty innovative behavior; faculty engagement; higher education (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:sae:jjlobr:v:13:y:2024:i:2:p:227-246

DOI: 10.1177/22786821241237025

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