HR Metrics: HR Six Sigma in Indian Organizations

Jyotsna Bhatnagar and Ashish Pandey

Management and Labour Studies, 2005, vol. 30, issue 4, 327-354

Abstract: Intangible soft processes of HR are possible to measure through HR Six-sigma, which pulls the HR function closer to strategic alignment with organizational goals. The current study explores the application of six-sigma to the HR function. The study also aims at process mapping the HR Six-sigma process in two multinational service organizations. Pattern matching and literal replication as a method of analysis has been used. Implications of the process and lessons for the service industry are discussed, with implication for Indian managers and Strategic HRM literature.

Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:sae:manlab:v:30:y:2005:i:4:p:327-354

DOI: 10.1177/0258042X0503000403

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