Antecedents and Consequences of Organizational Commitment: A Gender Study in the IT-BPM Sector of India

Nazia Zabin Memon and Biswajit Satpathy

Management and Labour Studies, 2017, vol. 42, issue 4, 306-315

Abstract: Information technology-business process management (IT-BPM) sector of India employs 3.7 million people including 1.25 million female employees. The flip side of this high absorption rate is an equally fast attrition of employees and more so in females. This alarming number makes it imperative to study the antecedents of high organizational commitment as a consequence of which voluntary turnover diminishes. This research article aims at identifying variables impacting the organizational commitment of female employees. Leader-member exchange (LMX), work-life balance and gender bias have been studied for effect on organizational commitment in IT-BPM sector. Data were collected from female employees of BPM sector through questionnaire survey, and stepwise regression was applied to test the hypotheses. This article gives insight into the management of IT-BPM sector helping them enhance the organizational commitment of its female employees. This research is first of its kind conducted on the female employees of IT-BPM sector of India giving insights on leader-manager exchange, work-life balance and gender bias and its role in improving their organizational commitment.

Keywords: Organizational commitment; leader-member exchange; work-life balance; gender bias; IT-BPM; India (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:sae:manlab:v:42:y:2017:i:4:p:306-315

DOI: 10.1177/0258042X17731980

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