Non-Probabilistic Approach to e-Banking Adoption: The Moderating Impact of Trialability

Frederick Pobee

Management and Labour Studies, 2022, vol. 47, issue 2, 183-198

Abstract: The purpose of this study is to assess the factors influencing the adoption of e-banking in a developing country and to explore the moderating effects of trialability on the relationship between behavioural intention and the actual use of e-banking services. The study has employed the convenience and cross-sectional data collection approach in three of the 16 regions in Ghana. Data was collected from 568 respondents through an online survey. The Partial Least Square-Structural Equation Modelling (PLS-SEM) was used to analyse the data. The findings indicate that performance expectancy, effort expectancy, social influence and facilitating conditions positively and significantly influence the intention to adopt e-banking. The structural path analysis also showed that trialability positively and significantly moderates the relationship between behavioural intention and actual use of e-banking platforms. This research fills the existing gap in the e-banking literature by integrating trialability into the Unified Theory of Acceptance and Use of Technology (UTAUT) model to assess its moderating impact on the relationship between behavioural intention and actual e-banking adoption in a developing country.

Keywords: E-banking; trialability; developing country; adoption; behavioural intention (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:sae:manlab:v:47:y:2022:i:2:p:183-198

DOI: 10.1177/0258042X211054248

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