Designing differential service strategy for two-dimensional warranty based on warranty claim data under consumer-side modularisation

Tong Peng and Liu Chunling

Journal of Risk and Reliability, 2020, vol. 234, issue 3, 550-561

Abstract: With the development of modular manufacturing technology and diversified demand for products, the demand for differential warranty service has become increasingly prominent. This article proposes a differential service strategy for two-dimensional warranty using warranty claim data under consumer-side modularisation. In contrast to previous research that optimised maintenance strategies under a given failure density function, this article obtains actual usage rate and failure density functions of main failure types by determining the function type and parameter fitting. A detailed case study of a product under a two-dimensional warranty is discussed to interpret the proposed model. Using the mathematical model proposed in this research, warranty service providers can offer consumers a differential warranty service under consumer-side modularisation.

Keywords: Two-dimensional warranty; warranty claim data; modelling; consumer-side modularisation; strategy (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:sae:risrel:v:234:y:2020:i:3:p:550-561

DOI: 10.1177/1748006X19886162

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