Determinants of Job Dissatisfaction and Its Impact on the Counterproductive Work Behavior of University Staff

Tan Fee Yean, Johanim Johari, Khulida Kirana Yahya and Tay Lee Chin

SAGE Open, 2022, vol. 12, issue 3, 21582440221123289

Abstract: The employee behavior literature is very much dominated by studies on “good†or “positive†behaviors, but relatively little has been researched on the negative attitudes and behaviors of people within the workplace, in particular, job dissatisfaction and counterproductive work behavior (CWB). Therefore, the present study is intended to (1) investigate the influence of job stressors (i.e., role overload, role conflict, role ambiguity, and organizational constraints) on job dissatisfaction among university staff and (2) examine the influence of job dissatisfaction on university staff’s CWB. Data was gathered through 266 questionnaires and tested using partial least squares structural equation modeling. The results revealed that organizational constraints, role overload, and role ambiguity are significant stressors that increase job dissatisfaction, which in turn, increase CWB. Thus, the findings highlight the vital role of specific job stressors (i.e., role overload, role ambiguity, and organizational constraints) in causing job dissatisfaction and CWB among university staff. The findings contribute to the stressor-emotion model and Herzberg’s motivation-hygiene theory. Theoretical and practical implications are discussed.

Keywords: job stressors; job dissatisfaction; counterproductive work behavior; organizational constraints; role overload; role ambiguity (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:12:y:2022:i:3:p:21582440221123289

DOI: 10.1177/21582440221123289

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