 Peer-to-Peer Accommodation User Experience: Evidence From Sri LankaLasika Madhawa Munasinghe, Terans Gunawardhana, Nishani Champika Wickramaarachchi and Ranthilaka Gedara Ariyawansa SAGE Open, 2023, vol. 13, issue 4, 21582440231199324 Abstract: With the emergence of the sharing economy, Airbnb has become the poster child for the digital peer-to-peer accommodation market in the hospitality industry. The study explores the attributes influencing Airbnb user experiences in Sri Lanka by analyzing online guest reviews. The study uses an exploratory research design to examine a large data set of Airbnb user reviews utilizing text mining and sentiment analysis. According to the analysis, five key themes emerged from the review comments: “recommend,†“host,†“experience,†“room,†and “location.†Furthermore, the relationship between the host and the guest greatly impacts the Airbnb user experience in Sri Lanka. Most Airbnb user reviews are positive and primarily focus on the host, while negative ones typically focus on the property’s indoor environmental quality. The study contributes to the literature on the sharing economy by offering a structured and extensive analysis of actual online reviews from Airbnb customers to understand their experiences better while providing valuable insights for various stakeholders in the industry. Keywords: sharing economy; Airbnb; user experience; peer-to-peer accommodation; travel and tourism industry; Sri Lanka (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231199324 DOI: 10.1177/21582440231199324 Access Statistics for this article More articles in SAGE Open |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.