A Systematic Literature Review on the Enterprise Content Management System Adoption to Combat Corruption

Bader Obaid Alshammari, Umi Asma’ Mokhtar and Nazura Abdulmanap

SAGE Open, 2025, vol. 15, issue 1, 21582440251321231

Abstract: Enterprise Content Management Systems (ECMS) help organizations to improve efficiency and effectiveness. However, the successful adoption of ECMS depends on the accurate factors. The ability to identify the factors contributing to the successful adoption of a system like ECMS requires a systematic and comprehensive approach. Thus, this study adopts the Systematic Literature Review (SLR) to ensure a comprehensive coverage and evidence-based findings, while the expert insights provide practical knowledge and validation of factors, with a specific focus on their application in anti-corruption efforts within public sector organizations. The combination of these methods enhance the credibility and relevance of the identified factors for organizations seeking to adopt ECMS effectively. The rigorous search strategy from 2012 to 2023, comprehensive screening process, and meticulous data extraction and analysis were done to ensure the reliability and validity of the findings, contributing valuable insights to the field of ECMS adoption. The SLR identified 41 factors that could potentially influence the adoption of ECMS. These factors were then ranked by ten experts who were selected based on their extensive experience and expertise in the field. The top 14 factors were security, top management support, training, laws and legislations, service quality, change management, AI tools integration, facilitating conditions, system quality, policy, social influence, information quality, and compatibility. This paper provides valuable insights for organizations that are considering adopting an ECMS. By considering the factors identified in this study, organizations can develop a more effective adoption strategy and increase the likelihood of successful implementation.

Keywords: enterprise content management systems; systematic literature review; experts rank; qualitative; factor extraction; enterprise content management systems adoption (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:15:y:2025:i:1:p:21582440251321231

DOI: 10.1177/21582440251321231

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