What Drives Older Adults to Embrace Smart Courier Lockers? A Study on Technology Acceptance and Information Literacy

Qing Su, Qizhi Wei, Jinhua Xiao, Jun Yan and Cong Cao

SAGE Open, 2025, vol. 15, issue 3, 21582440251378397

Abstract: Smart courier lockers, as a common form of digital infrastructure, are examined in this study to understand how older adults engage with intelligent services in everyday life. The research investigates how social surroundings and individual information capabilities influence expectations and adoption intentions. Findings show that both environmental support and social cues affect how older users evaluate digital technologies, while information literacy plays a role in shaping these responses. By incorporating both contextual and cognitive dimensions, the study provides a more integrated view of later-life technology engagement. It extends existing knowledge by introducing information literacy as a moderating factor, offering a refined understanding of user diversity within ageing populations. The results offer practical guidance for improving the accessibility and inclusiveness of smart public services, particularly for digitally marginalised groups. These insights are also relevant to policymakers, designers and educators seeking to promote more equitable digital participation across age groups.

Keywords: older adults; smart courier lockers; influencing factors; SOR; UTAUT; information literacy (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:15:y:2025:i:3:p:21582440251378397

DOI: 10.1177/21582440251378397

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