Human Resource Outsourcing Success

Hasliza Abdul-Halim, Elaine Ee, T. Ramayah and Noor Hazlina Ahmad

SAGE Open, 2014, vol. 4, issue 3, 2158244014545475

Abstract: The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR) outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

Keywords: human resources; HR outsourcing; service quality; partnership quality; outsourcing success (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:4:y:2014:i:3:p:2158244014545475

DOI: 10.1177/2158244014545475

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