The Empty Chair Appointment

Jody Long, Ken Sakauye, Khaja Chisty and John Upton

SAGE Open, 2016, vol. 6, issue 1, 2158244015625094

Abstract: The objective was to test an intervention to reduce failed rates for psychiatric appointments. We collected data for this study of the characteristics of patients who missed appointments from March 2011 through September 2012. A phone triage assessment intervention was implemented to address chronic first-time failed attendance appointments ( N = 78). The main reason for failed appointments was transportation difficulties. The first-time appointment show rate increased after implementing an assessment intervention. Phone assessment intervention was practical and may improve nonattendance for psychiatric appointments. The discussion reflects speculations about causes and possible measures to make services more accessible.

Keywords: psychiatry; behavioral sciences; social work; social sciences; environmental management; social issues in management; management; sociology of mental health; sociology of health and illness; sociology; business communication; organizational communication; human communication; communication studies; communication (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:6:y:2016:i:1:p:2158244015625094

DOI: 10.1177/2158244015625094

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