Security Controls for Employees’ Satisfaction: Perspective of Controls Framework

Sangjae Lee, Seongil Jeon and ByungWon Lee

SAGE Open, 2019, vol. 9, issue 2, 2158244019853908

Abstract: As previous literature on the effect of controls usage on the outcome of controls (controls effectiveness) are rare, this study intends to use controls framework to explain controls effectiveness as HIS (hotel information system) quality and user satisfaction. The purpose of our study is understanding of the critical role of security controls on qualities perceived by hotel employees and the satisfaction of hotel employees using HIS based on controls framework perspective. The research model was tested using a sample of 583 respondents who have worked with HIS. General controls directly and indirectly contribute to the improvement of the satisfaction of hotel employees through their effects on qualities, while application controls indirectly affect satisfaction. Although general controls affect information and system quality, application controls influence information and service quality. The findings provide insights to the hotel industry by building a basis for designing different level for general and application controls.

Keywords: Hotel information system (HIS); security controls; HIS qualities; user satisfaction; controls framework (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/2158244019853908 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:9:y:2019:i:2:p:2158244019853908

DOI: 10.1177/2158244019853908

Access Statistics for this article

More articles in SAGE Open
Bibliographic data for series maintained by SAGE Publications ().