Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes

Charlotte T. Lee, Susanne Phillips, Susan Tiso and Camille Fitzpatrick

SAGE Open, 2019, vol. 9, issue 3, 2158244019858436

Abstract: This study explores the impact of interpersonal relationships on processes and outcomes of care at a nurse-managed, primary care clinic in Southern California serving a vulnerable population. Ten semistructured interviews were conducted with all health care providers in the clinic to explore patient characteristics, types of relationships experienced, and how they may have affected processes and outcomes of care. Themes in interviews were identified through thematic analysis. We found that (a) patients with limited access to health care and resources establish different types of relationships to support their needs, and (b) interpersonal relationships, including those among providers, affect quality of care.

Keywords: health communication; human communication; communication studies; communication; social sciences; advanced practice nurse; vulnerable population; health care; chronic illness; nurse-led clinic (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:9:y:2019:i:3:p:2158244019858436

DOI: 10.1177/2158244019858436

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