Crafting Organizational Culture: ‘Getting the Boss to Work for You’

Basil K.C. Chen and Michael R. Manning

South Asian Journal of Business and Management Cases, 2015, vol. 4, issue 2, 262-273

Abstract: This case study explores the organizational culture of a privately held company, Service Express, Inc. (SEI), headquartered in Grand Rapids, Michigan, USA, providing customers with onsite data maintenance service for mission-critical servers. As of January 2013, it had 250 employees located in 24 regional offices in the Midwest and Southeast, generating revenues of around $50 million. SEI’s vision is to help its employees achieve their personal, professional and financial goals. The company takes the position that culture drives performance; in particular, the case details how SEI crafts its culture for a superior organizational performance; it explores various aspects (e.g., service-centric focus, servant leadership) that drive this organization’s culture. It draws reader’s attention to the notion that organizational performance (including profit) is a lagging indicator, while organizational culture is the leading indicator of organizational success.

Keywords: Organizational culture; crafting organizational culture; leadership; servant leadership; organizational performance; profit (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sajbmc:v:4:y:2015:i:2:p:262-273

DOI: 10.1177/2277977915596270

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