Managing Workforce Crisis: A Case from Hotel Waterlily

Deepika Upadhyay, Hari Shankar Shyam and Mukesh Chaturvedi

South Asian Journal of Business and Management Cases, 2016, vol. 5, issue 1, 55-61

Abstract: Hotel Waterlily is listed among one of the most popular and upcoming hotels of Indore. It is a subsidiary of Sajdhaj Marriage Decorator, an event management company that specializes in wedding planning and management. Manoj Yadav is the promoter of the group. The hotel has a decent reputation in the market. The group intends to develop Hotel Waterlily as a five star property. The third and fourth financial quarters are considered to be the most business friendly quarters of the year for the hotel industry, as it garners maximum business during this period. During the last month of second financial quarter, 18 employees did not report to the hotel for work, which included 4 from Food and Beverages (F&B) production department, 12 from F&B service department and 1 each from housekeeping and store department. After initial inquiry, it was found that they all had resigned in mass. They had procured an offer letter from an emerging hotel of the city. All of them were quite seasoned employees of the hotel. They started blackmailing the management for their salary upgradation. They demanded for 25 per cent hike in their gross salary. The management tried very hard to reconcile with the contending employees amicably but these employees were not ready to accept and concur on the terms offered by the management.

Keywords: Hotel industry; workforce; crisis; salary upgradation; training (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:sae:sajbmc:v:5:y:2016:i:1:p:55-61

DOI: 10.1177/2277977916634237

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