Research Note: The New All-Inclusive Board Formula in Mature Destinations — From Motivation to Satisfaction
Eugeni Aguiló and
Jaume Rossello ()
Tourism Economics, 2012, vol. 18, issue 5, 1117-1123
Abstract:
This study explores the all-inclusive board formula, recently expanded to traditional and mature destinations. Using a visitor survey conducted in Mallorca, Spain, tourists' main motivations, characterization and spending are explored. In addition, the study analyses the relationship between the all-inclusive formula and loyalty, a key factor for traditional resorts in the Mediterranean that are located near their main origin markets and record high levels of repeat tourism. The statistical evidence suggests that all-inclusive tourists have a lower level of spending, a lower ratio of repeat visit intention and a lower level of satisfaction.
Keywords: all-inclusive board; package; mature destination; tourist motivation; tourist satisfaction; Mallorca (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:18:y:2012:i:5:p:1117-1123
DOI: 10.5367/te.2012.0151
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