Research Note: Performance Improvement in a Small Hotel Chain

Tien-Hui Chen, Sheu- Der Wu, Yueh-Yun Wang and Jui-Feng Shih
Additional contact information
Tien-Hui Chen: Department of Tourism Management, FarEast University, No 49 Zhônghuá Road, Xinshi District, Tainan City 74448, Taiwan, ROC
Sheu- Der Wu: College of Hospitality and Leisure, FarEast University, Taiwan, ROC
Yueh-Yun Wang: Department of Leisure and Sports Management, FarEast University, Taiwan, ROC
Jui-Feng Shih: ToongMao Resorts & Hotels, Taiwan, ROC

Tourism Economics, 2013, vol. 19, issue 1, 217-224

Abstract: This study applies dual analysis and data envelopment analysis for the performance improvement of a Taiwanese hotel chain. The aim is to ascertain what targets should be set for specific factors so that inefficient hotels can concentrate on those aspects of their performance that need improvement. The advantage of this approach is that managers can make better improvement-oriented decisions through a comparison of the total reduction in costs that can be achieved by various actions. Some practical management insights based on the results of this work are also presented.

Keywords: data envelopment analysis; dual analysis; hotel industry; performance improvement (search for similar items in EconPapers)
Date: 2013
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.5367/te.2013.0194 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:19:y:2013:i:1:p:217-224

DOI: 10.5367/te.2013.0194

Access Statistics for this article

More articles in Tourism Economics
Bibliographic data for series maintained by SAGE Publications ().