Eliciting Users' Preferences for Cultural Heritage and Tourism-Related E-Services: A Tale of Three European Cities

Aline Chiabai, Stephen Platt and Wadim Strielkowski
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Aline Chiabai: Basque Centre for Climate Change, Bilbao, Spain
Stephen Platt: University of Nottingham, Nottingham, UK

Tourism Economics, 2014, vol. 20, issue 2, 263-277

Abstract: The objective of this paper is to show how surveys are used to elicit users' preferences and willingness to pay for novel packages of e-services used in commercial tourism. The authors analyse data gathered from 5,100 questionnaire survey responses by residents, visitors and service providers in three European cities – Amsterdam, Genoa and Leipzig. The results show that people are willing to pay for some of the proposed e-services, while other services clearly represent a cost. The findings are important for the improvement of decisions in the tourism industry, which often uses various combinations of e-services to promote cultural heritage, enhancing visitors' experiences. In addition, the results may help to identify eventual prices that could be charged for the use of e-services in cultural heritage.

Keywords: cultural heritage; willingness to pay; consumer preferences; discrete choice; e-services (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (6)

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Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:20:y:2014:i:2:p:263-277

DOI: 10.5367/te.2013.0290

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