Research Note: Service Quality and Market Structure in the International Tourist Hotel Industry

Yu-Chen Lin and Chiang-Ming Chen
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Yu-Chen Lin: Department of Economics, Soochow University, 56 Kuei-Yang St, Sec 1, Taipei, Taiwan
Chiang-Ming Chen: Department of Economics, National Chi Nan University, 1 University Road, Puli, Nantou 54561, Taiwan

Tourism Economics, 2014, vol. 20, issue 3, 647-654

Abstract: This paper empirically examines the relationship between service quality and market structure using metropolitan-level panel data from the Taiwanese hotel industry. The empirical results indicate, first, that the influence of market structure on room service quality is U-shaped – high and low levels of market concentration lead to better service quality; and, second, that market structure is positively associated with food and beverage service quality.

Keywords: international tourist hotel; service quality; market structure; Taiwan (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:20:y:2014:i:3:p:647-654

DOI: 10.5367/te.2013.0284

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