Quality Certification, Performance and Size in Hotel Chains

Jorge Pereira-Moliner and Juan José Tarí

Tourism Economics, 2015, vol. 21, issue 2, 307-324

Abstract: This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings show that chains with certified hotels achieve better performance levels; that better performance levels increase with the percentage of certified hotels within the chain; and that quality certification has positive effects on some performance variables. In addition, size is not a key factor for certification, although it could be an enabler.

Keywords: quality certification; ICTE Q certificate; performance; size; hotel chains (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:21:y:2015:i:2:p:307-324

DOI: 10.5367/te.2013.0352

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