Human resource management impacts on labour productivity in tourism

X. Penny Li, Marion Joppe and Scott M. Meis
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X. Penny Li: Capital University of Economics and Business, People’s Republic of China
Marion Joppe: University of Guelph, Canada
Scott M. Meis: Tourism HR, Canada

Tourism Economics, 2017, vol. 23, issue 5, 1028-1041

Abstract: This article presents the first multivariate analysis of the Human Resource Module (HRM) of the Canadian Tourism Satellite Account. Annual labour productivity is calculated for six tourism industries using the National Tourism Indicators and the HRM. The impact of various labour force characteristics on labour productivity is measured through the estimation of an econometric model. Labour productivity is found to increase with the capital labour ratio, the proportion of part-time hours, the share of hours supplied by women, the proportion of immigrant workers and the proportion of the most experienced workers.

Keywords: Tourism Satellite Account; Tourism Human Resource Module; tourism productivity; labour productivity; productivity analysis (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:23:y:2017:i:5:p:1028-1041

DOI: 10.1177/1354816616662761

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