Total Quality, Human Resource Management and Tourism

C. A. Hope and A. P. Mühlemann

Tourism Economics, 1998, vol. 4, issue 4, 367-386

Abstract: The tourism industry has many of the features of a classic service. These contribute significantly to the complexity of managing quality in such environments. While Total Quality Management (TQM) has been hailed as a philosophy which supports a key objective of continuously meeting customer requirements, there is debate over how the realization of this philosophy sits alongside what might be regarded as ‘best practice’ human resource management (HRM). The ‘people’ aspects are a main consideration in tourism management. This paper aims to provide a more detailed understanding of the linkages and interactions between TQM, HRM and tourism, by reviewing appropriate literature in these areas and through analysis of reported cases.

Date: 1998
References: Add references at CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/135481669800400405 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:4:y:1998:i:4:p:367-386

DOI: 10.1177/135481669800400405

Access Statistics for this article

More articles in Tourism Economics
Bibliographic data for series maintained by SAGE Publications ().