A Work Measurement Application for Hotel Housekeeping Management

Abraham Mehrez, Aviad A. Israeli and Yosef Hadad

Tourism Economics, 2000, vol. 6, issue 4, 359-370

Abstract: Motion and time studies are an important component in Taylor's Scientific Management Approach. Time studies are extensively used in production industries, and they have also been used recently in service industries. Nevertheless, only a few applications of motion and time studies exist in the hospitality industry. This paper focuses on the challenges involved in applying motion and time studies to a hotel-room cleaning department. The second part of the paper employs stochastic process analysis for determining the steady-state probabilities of room status and, using the time standards from the first part, approximates labour requirements for effective room cleaning. The paper concludes with an evaluation of the applicability of time studies for hotels and with suggestions for future research.

Date: 2000
References: Add references at CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.5367/000000000101297686 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:toueco:v:6:y:2000:i:4:p:359-370

DOI: 10.5367/000000000101297686

Access Statistics for this article

More articles in Tourism Economics
Bibliographic data for series maintained by SAGE Publications ().