Book Review: Organizational Schizophrenia—Impact on Customer Service Quality

Debi S. Saini
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Debi S. Saini: Professor & Chairperson, Human Resource Management Area, Management Development Institute, Gurgaon, Haryana 122 007 India

Vision, 2013, vol. 17, issue 2, 196-197

Abstract: Gopal K. Gureja, Organizational Schizophrenia—Impact on Customer Service Quality . New Delhi: SAGE Publications, 2013, xxx + 346 pp., ₹ 550 [Paperback].

Date: 2013
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DOI: 10.1177/0972262912485000

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