PRESENT REQUIREMENTS CONCERNING TOTAL QUALITY MANAGEMENT ON SPHERE OF SERVICES

Amalia Todorut and Cecilia Rabontu

The Annals of the "Stefan cel Mare" University of Suceava. Fascicle of The Faculty of Economics and Public Administration, 2009, vol. 9, issue Special, 100-105

Abstract: The paper/thesis aims to address new requirements on total quality management services in the area due the fact that implementation of total quality management ensure a number of advantages to organizations providing services materialized in the following issues: improving the profitability and competitiveness, improving efficiency of organizational structures, improving consumer satisfaction . I argued the need for implementing TQM in the service organizations level and I have presented a pattern in three phases that represents a framework for continuous improvement. It looked also the manners to approach the performance of service quality: reactive and proactive.

Keywords: total quality management; quality; service; customers; performance improvement (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:scm:ausvfe:v:9:y:2009:i:special:p:100-105

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