THE CONSISTENCY AND THE QUALITY OF TOURISM SERVICES IN GUESTHOUSES FROM VAMA AND POJORITA AREA

Pavel Stanciu (), Cristian Valentin Hapenciuc, Andrei Alexandru Morosan and Gabriela ARIONESEI (gaube)
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Cristian Valentin Hapenciuc: Stefan cel Mare University of Suceava, 720229, Romania
Andrei Alexandru Morosan: Stefan cel Mare University of Suceava, 720229, Romania
Gabriela ARIONESEI (gaube): Stefan cel Mare University of Suceava, 720229, Romania

Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, 2014, vol. 18, issue 18, 83-89

Abstract: The fact that tourists who visit Bucovina relate more and more to quality standards promoted by the EU, forces the guesthouses administrators to point a big part of their attention towards creating a memorable holiday atmosphere. Since we intend, periodically, to check the balance of power between visitors' expectations and what the area can offer in terms of tourism, the accommodations from Vama and Pojorîta – Bucovina’s standard in hospitality - were subjected to a careful qualitative analysis, in the period April-May 2014. Although we could highlight a number of positive aspects on the local hospitality, cleanliness and the traditional aspects present in the guesthouses, some improvements regarding mainly the qualifications and fidelity of staff, touristic signalling and accessibility, leisure diversification, feedback and inducting a home sentiment to tourists are, however, required.

Keywords: Guesthouses; Tourism services; Quality management; Tourism accessibility; Bucovina (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:scm:rdtusv:v:18:y:2014:i:18:p:83-89

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