Challenges with E-zwich payment system: Case Study of Ga South Municipality Leap Program

William Kwesi Kuma Agbo () and Victoria King-Quarshie ()
Additional contact information
William Kwesi Kuma Agbo: Entrepreneurship Training Institute, University of Cape Coast, Ghana
Victoria King-Quarshie: Centre for Social Policy Studies, University of Ghana, Ghana

The USV Annals of Economics and Public Administration, 2021, vol. 21, issue 1(33), 180-191

Abstract: Electronic payments or E-payments are fiscal transactions made devoid of the use of paper documents such as cheques, bankers’ drafts and withdrawal slips etc. These E-payments systems include debit card, credit card, smart card, e-wallet, e-cash, electronic cheques etc. E-payment systems enjoyed disparate acceptance levels worldwide with some methods being highly favoured compared to others. This study investigates the challenges of implementing and using electronic payments in Ghana with a special focus on its use in the implementation of Livelihood Empowerment Against Poverty (Leap) Program in the Ga South Municipality of Accra, Ghana. This study found out that challenges militating against smooth implementation of E-zwich which include difficulty of use where there is poor or no internet connectivity, fingerprint authentication problems, difficulty of locating banks of E-zwich point of payment near beneficiaries’ resident. The study therefore recommends that implementers of the E-zwich payment system should invest more in efficient Internet systems and easy location of facility (banks of E-zwich points of payment) to enhance faster operations. Also Community Leap Implementation Committee (CLIC) officers should be resourced to continue with more sensitization and education on the use of E-zwich.

Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.annals.seap.usv.ro/index.php/annals/article/view/1302/1064 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:scm:usvaep:v:21:y:2021:i:1(33):p:180-191

Access Statistics for this article

The USV Annals of Economics and Public Administration is currently edited by Editura Universitatii Stefan cel Mare din Suceava

More articles in The USV Annals of Economics and Public Administration from Stefan cel Mare University of Suceava, Romania, Faculty of Economics and Public Administration Contact information at EDIRC.
Bibliographic data for series maintained by Liviu Scutariu ().