ANALYSIS OF E-GOVERNMENT SERVICES IN SOUTH AFRICA – WHAT ARE THE REASONS FOR POOR IMPLEMENTATION UNDER FAVORABLE CONDITIONS

Mhlengi Kelbitsch (), Vito Bobek () and Tatjana Horvat ()
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Mhlengi Kelbitsch: University of Applied Sciences FH Joanneum, Graz, Austria
Vito Bobek: University of Applied Sciences FH Joanneum, Graz, Austria
Tatjana Horvat: University of Primorska Slovenia, Faculty of management

The USV Annals of Economics and Public Administration, 2023, vol. 23, issue 1(37), 182-199

Abstract: Many governments worldwide are increasingly using developments in information and communication technologies (ICT) to provide online services to their citizens. This process is commonly referred to as e-government. South Africa is one of the leading nations in technology and overall development in the Sub-Saharan-African region. Nevertheless, South Africa has failed to successfully implement a wide range of e-Government services for its population over the past years. This paper focuses on analyzing the success factors for a seamless implementation of e-Government systems and how countries such as Kenya, which are not a developed as South Africa, were able to adapt and successfully implement functioning systems for their citizens. The theoretical research results have indicated what the main success factors are in e-government implementation. Further analysis has been conducted to find out what the reasons are that South Africa has a non-functioning e-government system. An embedded case study approach has been selected to focus on selected aspects of the case study.

Date: 2023
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