Complaints From the Patients Rights Unit in Public Hospital and Patient Satisfaction

Bilsen Onat
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Bilsen Onat: Provincial Directorate of health

The Russian Academic Journal, 2015, vol. 32, issue 2

Abstract:

rchange-newline"> Purpose of this research was to determine complaints concerning the patients’ rights in public hospitals and hospital units in May 2015date, to measure patients’ rights, patient satisfaction and quality of service of 20 employees and it has been carried out as a descriptiveunit with 350 patients. Data were collected using a questionnaire for patients’ rights, offie employees and patient satisfaction scalefor patients with the SERVQUAL scale. Descriptive statistical methods in data analysis, parametric and non-parametric tests were used.The average age of the employees of the department of patients’ rights makes 33 ± 7.01, 25% of doctors, it was determined that therewere 25% of nurses. Patients’ rights and 55% of the employees of the department ‘s application procedure, 40%’ s been shown to haveproblems in communicating with the physician group. The majority of complaints from the patients’ rights and outpatient specialistcare services, and patients are related to the 1/3 and dignity is determined to see the service could not get enough. Service quality andelementary school about half of patients participating in clinical trials and patient satisfaction measurement was determined to be 41years and older. As a result of our study of patients with the mean scores of quality of services (- 19) is the lowest level of satisfaction(74%, 2) were found to be moderate. Results of the satisfaction level increased in line with the level of service quality has been shownto increase also.

Keywords: patient rights, patient satisfaction, service quality, SERVQUALscale (search for similar items in EconPapers)
Date: 2015-10-02
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Persistent link: https://EconPapers.repec.org/RePEc:scn:000raj:391

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