Основні положення бенчмаркінгу бізнес-процесів АТП

Kryvoruchko O. and Sukach Yu
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Kryvoruchko O.: Kharkiv National Automobile and Highway University
Sukach Yu: Kharkiv National Automobile and Highway University

Экономика транспортного комплекса, 2012, issue 20, 77a-89

Abstract: Scientific and methodical recommendations on benchmarking of motor-transport enterprises business-processes have been offered. Its features are substantiation of the choice of enterprise-partner in benchmarking and using the method of hierarchies analysis for determination of the priority of business-processes estimation indexes and a «sample» process as an object of comparison. The enterprises-partners are chosen both from the position of enterprise-producer and fromthe position of consumer by balancing efforts of the enterprises and expectations of consumers concerning their activity. A «sample» process is chosen on the basis of global priority value, determined by the method of hierarchies analysis.

Keywords: БІЗНЕС-ПРОЦЕС; МЕТОДИ ПОЛІПШЕННЯ БІЗНЕС-ПРОЦЕСІВ; БЕНЧМАРКІНГ БІЗНЕС-ПРОЦЕСІВ (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:scn:031253:14038221

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