The impact of work motivation and competence on employee performance through service quality in administrative staff of Universitas Negeri Jakarta, Indonesia

Pawirosumarto Suharno and Dara Despinur
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Pawirosumarto Suharno: University of Mercu Buana
Dara Despinur: University of Mercu Buana

Russian Journal of Agricultural and Socio-Economic Sciences, 2017, vol. 61, issue 1, 160-171

Abstract: This study aims to examine the influence of employee motivation and competence on the performance and also to assess the effect of employee motivation and competence towards its performance through service quality variables. The sample used in this study was 120 employees spread across work units at University of Negeri Jakarta. The method used in this research was Structural Equation Model (SEM) with Lisrel analysis tool software. The research proves that 3 hypotheses from 5 hypotheses were accepted, namely, employee competence affected service quality, employee motivation influenced employee performance, and service quality affected employee performance. While on the other hand, the two hypotheses were rejected; employee motivation could not influence service quality and employee competence was not able to affect work performance.

Keywords: WORK MOTIVATION; EMPLOYEE COMPETENCE; QUALITY SERVICE; EMPLOYEE PERFORMANCE (search for similar items in EconPapers)
Date: 2017
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