THE INFLUENCE OF THE EMPLOYEE' COGNITIVE WORKING STYLE ON THE EMOTIONAL LABOR OUTCOMES IN TOURISM FIRMS

Oleksandr Krupskyi and V. Redko
Additional contact information
V. Redko: Phd in Economics, Associate Professor Oles Honchar Dnipro National University, Dnipro, Ukraine

Вестник Киевского национального университета имени Тараса Шевченко. Экономика., 2017, vol. 6(195), issue 195, 11-18

Abstract: In the article the emotional labor is considered as a process that is determined by peculiarities of work in the tourist sphere. It was suggested 16 components of emotional labour on tourism and hospitality enterprises, their influence on some economic (employee welfare, productivity, employee turnover) and psychological (level of stress, degree of commitment and job satisfaction) indicators is analyzed in terms of staff's cognitive characteristics and chosen by them emotional strategies of it behavior. The influence of the cognition of an individual on the quality of provided services was substantiated.

Keywords: Tourism and hospitality; emotional labour; organizational culture; cognitive style; tourism enterprise. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
https://socionet.ru/~visnyk/files/195_11-18.pdf

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:scn:pnoeeq:195a2

Access Statistics for this article

Вестник Киевского национального университета имени Тараса Шевченко. Экономика. is currently edited by Ганна Харламова

More articles in Вестник Киевского национального университета имени Тараса Шевченко. Экономика. from Socionet, Киевский национальный университет имени Тараса Шевченко
Bibliographic data for series maintained by Ганна Харламова (akharlamchek@gmail.com).