HOTEL PRACTICES IN DISASTER CRISIS MANAGEMENT: THE CASE OF GALICIA

Diego Rodríguez-Toubes Muñiz and José Antonio Fraiz Brea

Revista Galega de Economía, 2011, vol. 20, issue 2

Abstract: This study evaluates the management measures implemented by the hotel accommodation in a crisis caused by a disaster, analyzing the importance and the level of use of these measures in the recovery phase. Empirical analysis is conducted through a survey of three, four and five stars hotels in Galicia. It is suggested that cost-cutting in items other than the provision of service, the market orientation and the use of web tools are practices significant for facing business hardships in the crisis.

Keywords: Crisis management; Hotel management; Multi-attribute decision making. (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:sdo:regaec:v:20:y:2011:i:2_1

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