Exploring the Link between Knowledge Management Practices and Operational Performance: Empirical Evidence from Nigerian SMEs

Olusegun Timothy Odesola (), Adedayo Adebisi (), Oluwafunke Adetan (), Mariam Rahamon () and Muhibat Ayoni Oladimeji-Araoye ()

Revista Galega de Economía, 2026, vol. 35, issue 1, 1-24

Abstract: The study examined the influence of knowledge management practices on various operational performance constructs, including product and service quality, cost management, and delivery speed, among SMEs in Nigeria. A descriptive research design was employed to collect data from a stratified sample of 393 SME respondents across various sectors via structured questionnaires. Data analysis was done using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results reveal that knowledge application (β = 0.175, t = 2.531, p

Keywords: Knowledge management practices; Operational performance; SMEs; Service and product quality; Cost management; Delivery speed (search for similar items in EconPapers)
JEL-codes: D83 L25 M10 (search for similar items in EconPapers)
Date: 2026
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