The Quality of Health Services in Bechar Public Hospital Institution

Hayat Belaid (), Ahmed Bouchenafa (), Abd Elkader Barich () and Karima Maazouzi ()
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Hayat Belaid: University of Bechar
Ahmed Bouchenafa: University of Bechar
Abd Elkader Barich: The Higher School of Trade - Algiers
Karima Maazouzi: University of Bechar

International Journal of Social Sciences, 2015, vol. 4, issue 2, 1-14

Abstract: Rrecently, the heath sector is given a great interest and at all levels and the subject of health services? quality becomes of an international increasing interst.So, hospital institutions try to provide health services with a high quality to achieve the maximum possible satisfaction for the patient.This research aims at studying the fact of health services quality in public hospital institution for the town of Bechar and its impact on patient?s satisfaction, basing on the dimensions of quality of health services (Tangible, Reliability, Responsiveness, Assurance and Empathy).

Keywords: Quality; Quality of health services; Dimensions of quality of health services; Patient satisfaction; Public hospital institution (search for similar items in EconPapers)
JEL-codes: A14 D12 I18 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:sek:jijoss:v:4:y:2015:i:2:p:1-14

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