Knowledge management as a tool for the improvement of the standards of the quality systems (Zarzadzanie wiedza narzedziem doskonalenia znormalizowanych systemow jakosciowych)

Joanna Ejdys ()
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Joanna Ejdys: Wydzial Zarzadzania, Politechnika Bialostocka

Problemy Zarzadzania, 2012, vol. 10, issue 37, 116-138

Abstract: The practice of using standardized management systems requires sustained efforts, which would be, on the one hand, an adjustment, and, on the other hand, an improvement. One way to improve systems and eliminate the weaknesses of their functioning may be the usage of knowledge management concepts, as indicated in ISO 9004, as a basis for process improvement. This article presents an original proposal to improve the standard model of quality management systems, environmental management and safety management based on three knowledge management processes: (1) acquisition, (2) usage, and (3) the dissemination and sharing of knowledge. Emphasizing the knowledge management processes in the context of the problematic situations , indicated in the article, can help to eliminate them in the future and increase the employees' involvement in continuous improvement processes.

Date: 2012
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