The trainings as preventive actions in quality management system (Szkolenia jako dzialania zapobiegawczew systemie zarzadzania jakoscia)

Danuta Trybuch ()
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Danuta Trybuch: Wydzial Zarzadzania Uniwersytetu Warszawskiego

Problemy Zarzadzania, 2012, vol. 10, issue 37, 245-257

Abstract: The purpose of article is to describe the selected elements of the effective increase in the quality of the services provided by means of the learning process, and therefore also through a consistent aspiration to acquiring the status of a learning organization. It also indicates that a well-planned and introduced system of trainings for all employees, starting from the senior staff to people performing the simplest operating activities is contributing to the knowledge acquisition and developing professional qualifications of employees. The paper also discusses the influence of effective usage of knowledge and the ability on the improvement of the quality of processes at every stage of their realization and, at the same time, preventing the appearance of corrective actions and customer complaints. The article also shows that trainings in the quality management system require patience and determination in acting so that they give good results and became adequate to the real needs in spite of the existence of many factors influencing the achievement of the deliberate objective. The article describes the issue of an organization and training planning, employees' commitment and the role of the training companies in the implementation of corrective and prevention actions. The dissertation is kept in accordance with the guidelines included in ISO norms, the analysis of issues discussed in literature and experienced by the author as the person responsible for coordinating the implemented quality system.

Date: 2012
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