Stakeholders' relationship as the basis of quality of the company (Relacje interesariuszy jako podstawa jakosci przedsiebiorstwa)

Katarzyna Jasik ()
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Katarzyna Jasik: Wydzial Zarzadzania Uniwersytetu Warszawskiego

Problemy Zarzadzania, 2012, vol. 10, issue 37, 94-115

Abstract: Article focuses the method of analysis of the enterprise in order to create pro-quality companies, based on the assessment of its stakeholders; relationships and the assumption that there is no objective quality - quality is a subjective perception of the product or service. For each company, people are the most important as they affect the company's "to be or not be" on the market. The quality of relationships indicates satisfaction - the employees are satisfied with the work in the company, the customers want to continue the cooperation, and the management or the owners realize that the expected economic and financial results are directly dependent on the feedback coming from the customers and employees. Quality is the way in which the company and its products or services are received by the people who work in it or cooperate with the company. In a situation when most market participants have similar resources, products, and implement similar margins, quality becomes the most important factor in the competition.

Date: 2012
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