Multi-Criteria Evaluation of BI Systems for SMEs Based on the BI Scorecard Framework Approach (Wielokryterialna ewaluacja systemu klasy BI dla MSP oparta na podejsciu BI Scorecard Framework)

Miroslaw Dyczkowski (), Jerzy Korczak () and Helena Dudycz ()
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Miroslaw Dyczkowski: Uniwersytet Ekonomiczny we Wroclawiu, Instytut Informatyki Ekonomicznej, Katedra Technologii Informacyjnych
Jerzy Korczak: Uniwersytet Ekonomiczny we Wroclawiu, Instytut Informatyki Ekonomicznej, Katedra Technologii Informacyjnych
Helena Dudycz: Uniwersytet Ekonomiczny we Wroclawiu, Instytut Informatyki Ekonomicznej, Katedra Technologii Informacyjnych

Problemy Zarzadzania, 2015, vol. 13, issue 52, 136-149

Abstract: The article presents an approach to evaluating the Business Intelligence (BI) systems applied to the InKoM project. The evaluation method is based on a scorecard framework, oriented towards Decision Support Systems (DSS) and DSS projects dedicated to managers of Small and Medium Enterprises (SME). To design the method, known existing commercial and non-commercial BI maturity models, usability standards, and scorecard frameworks have been analyzed and adapted to the SMEs area. Notably, the scorecard framework was extended to the new evaluation criteria associated with innovative knowledge-based functions created in the InKoM project, especially such as ontologies of economic and financial knowledge, and visual navigation and exploratory interface based on topic maps. The selected elements of the scorecard framework and usage in InKoM multi-criteria evaluation are illustrated and discussed in this paper.

Keywords: BI system evaluation; intelligent dashboard; scorecard framework; InKoM project (search for similar items in EconPapers)
JEL-codes: M15 (search for similar items in EconPapers)
Date: 2015
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