Quality Management Standard for Learning Service Providers – Critical Analysis

Slawomir Wawak (), Roman Batko and Piotr Rogala
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Slawomir Wawak: Cracow University of Economics, Cracow, Poland
Roman Batko: Jagiellonian University, Cracow, Poland
Piotr Rogala: Wroclaw University of Economics, Wroclaw, Poland

Problemy Zarzadzania, 2017, vol. 15, issue 65, 176-191

Abstract: The paper discusses the usefulness of two dedicated quality management systems for learning service providers. The systems have been described in the international standard ISO 29990 and Polish national standards MSUES (Ma³opolska Standards for Education and Training Services). The results are based on a survey of managers who have implemented one of those systems in their training companies. It was found that the implementation of the discussed systems could contribute to success on the training market. The quality of training services is viewed as an important factor in personnel improvement. Most of the studies on that subject omit the key cause of high quality training, which is quality management in the training company. This paper attempts to bridge that gap.

Keywords: training company; quality management; management standards; research results. (search for similar items in EconPapers)
JEL-codes: M1 M53 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:sgm:pzwzuw:v:15:i:65:y:2017:p:176-191

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