Retail Client’s Satisfaction With Investment Advice. Is MiFID II a Desired Regulation? (Zadowolenie klienta indywidualnego z doradztwa inwestycyjnego. Czy Dyrektywa MiFID II to potrzebne rozwiazanie?)

Mariusz Kicia () and Rafal Muda
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Mariusz Kicia: Department of Banking, Faculty of Economics, Maria Curie-Sklodowska University in Lublin
Rafal Muda: Department of Banking, Faculty of Economics, Maria Curie-Sklodowska University

Problemy Zarzadzania, 2018, vol. 16, issue 74, 131-142

Abstract: The aim of the study was to investigate whether investment advisors’ procedures of servicing evolve to meet MiFID II Directive requirements. Using a mystery client procedure adopted from the Synovate (2011) research, 51 datasets and 58 datasets were collected in 2016 and 2017. No statistical differences between annual results were found in procedures of collecting necessary information. Advisors were generally perceived to be clear in providing recommendations. Almost all clients were satisfied with such service. The results provide a general profile of a satisfied client as a person looking for transparent and clear information on investment alternatives provided by a professional in terms of collecting detailed but only necessary data.

Keywords: MiFID II; investment advisor; retail investor; investment recommendation; client’s satisfaction (search for similar items in EconPapers)
JEL-codes: G11 G18 G24 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:sgm:pzwzuw:v:16:i:74:y:2018:p:131-142

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