A MODIFIED VERSION OF SIX SIGMA DMAIC TO ADDRESS OBSTACLES WITHIN THE GCC COUNTRIES: a Case Study

Pr Shadi Abouzeid () and Pr Susan Zeidan ()
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Pr Shadi Abouzeid: School of Business Administration, American University in Dubai
Pr Susan Zeidan: School of Business Administration, American University in Dubai

Global Journal of Strategies, Governance & Applied Economics, vol. 3, issue 1, 64-74

Abstract: Since its inception, Six Sigma has been helping organizations in improving their bottom line by decreasing costs through minimizing variations. Though its implementation is widespread in North America and Western Europe, it still has a modest presence in GCC (Gulf Cooperation Council) countries. The increased competition in today’s markets and the GCC countries’ long term plans of sustainability are putting pressure on organizations to adopt different process improvement strategies, such as, Six Sigma. In this article, we will introduce Six Sigma, its benefits and its methodology DMAIC. We will then introduce I.M.A.G.E.S, which is a modified version of the DMAIC methodology designed specifically for projects conducted within the GCC countries. Finally, we will demonstrate the benefits attained by the use of the I.M.A.G.E.S methodology by discussing its application through a Meat and Poultry Factory case study.

Keywords: Six Sigma; Business Process Improvement; Business Process Simulation (search for similar items in EconPapers)
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